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Smartbox.ai

FOI and EIR · FOIA 2000 · EIR 2004

Every exemption and exception on record.

Apply exemptions and exceptions passage by passage, redact consistently across every service area, and keep the reason for each decision — ready for internal review or the ICO.

The clock

Public authorities must answer requests within 20 working days.

What the law asks

Public authorities must answer requests under the Freedom of Information Act 2000 within 20 working days. Environmental information falls under the Environmental Information Regulations 2004, which use exceptions rather than exemptions and start from a presumption in favour of disclosure. Personal information is withheld under FOIA section 40 and EIR regulation 13. Qualified exemptions, and the exceptions in EIR regulation 12(4) and (5), are subject to the public interest test.

Where it goes wrong

  • Different service areas redact the same kind of information differently.

  • Exemptions are applied to whole documents when only passages qualify.

  • At internal review or an ICO complaint, the reasoning has to be rebuilt from memory.

How Smartbox handles it

Different regimes. The same four steps.

  1. Discover

    Gather responsive material from every service area in one place.

  2. Decide

    Apply FOIA exemptions and EIR exceptions passage by passage, from a library you control, with your reasoning recorded alongside.

  3. Act

    Burned-in redactions, and one release point.

  4. Prove

    Each redaction keeps its basis and decision-maker, ready for internal review, the ICO or your disclosure log.

Bring a real FOI or EIR request to a demo.

What you can show afterwards

  • Every exemption and exception on record, not remembered.
  • Redactions in the file itself.
  • One controlled way out.

Questions

  • Can Smartbox apply EIR exceptions as well as FOI exemptions?
    Yes. Your library holds both, and each redaction records which one applies.
  • What happens at internal review?
    The reviewer sees each redaction with its basis and the person who decided, so the review starts from the record.

Beta open now · General availability January 2027

Take control of your next case.

Join the Gen 2 beta, or see it working on your kind of material in a 60-minute demo.

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