For NHS trusts and private healthcare

Put clinicians back on patient care.

Smartbox automates SAR response and medical-records redaction, so frontline staff stop drowning in admin and start meeting deadlines.

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Document thumbnails in a case, with AI analysis running across the collection.

Benefits

Why healthcare teams pick Smartbox.

Hit your statutory deadlines
Centralised dashboard, automated workflows, and bulk redaction handle terabyte-scale responses without breaking the clock.
Read handwritten notes and dictation
Smartbox OCRs scanned medical records and transcribes clinical dictation — typed, handwritten, or spoken content is all searchable and classifiable.
Reduce trauma exposure
Risk indicators steer reviewers around the most traumatic content unless they need to handle it.

Customer outcome

36,000 files down to the 374 that mattered.

A single DSAR takes around 52.5 hours to process by hand, at roughly £1,258 a request. One NHS customer reduced a 36,000-file dataset to the 374 relevant files; a high-security psychiatric hospital cut its response time by 75%.

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What Gen 2 changes

Topic map
Unsupervised machine learning maps every document into themes and topics.
Comment-driven workflows
A question or a blocker in a comment moves the work on.
Credit-based billing
Spend credits on what each case needs, with the balance in view.